Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
To provide you with the highest quality products, please note that our keychains are made on an as-ordered basis.
The handling process, which includes assembling, treating, and ensuring the overall quality of your keychain, may take up to 7-10 business days. This timeframe is designed to guarantee that your keychain meets our standards of excellence before it embarks on its journey to you.
Once the handling process is complete, the shipping time will depend on the shipping option you choose during checkout. We offer various shipping methods to accommodate your preferences, ranging from standard to expedited options.
Follow these straightforward steps to get started:
Click on the “My Account” link located at the top of the page. This will lead you to the account login page.
If you already have an account, simply enter your login credentials to access your account. If you’re a new customer, click on the “Register” option.
For new registrations, you’ll be prompted to enter your email address. Once you’ve provided your email, click “Register” to initiate the process.
Check your email inbox for a confirmation message from Discover Warren. This email will contain a confirmation link.
Click on the confirmation link to verify your email address and complete the registration process.
After clicking the confirmation link, you’ll be redirected to finalize your account details. Here, you can set a password and provide any additional information required for your account.
To modify your shipping or billing address with ease, follow these simple steps:
Click on the “My Account” link located at the top of the page. This will take you to your personalized account dashboard.
Once on the dashboard, navigate to the “Addresses” section. Here, you’ll find options related to your shipping and billing details.
Select the specific address you wish to modify – whether it’s your shipping or billing address.
Within the chosen address section, you’ll see an option to “Add” or “Edit” the address details. Click on this option.
Update the necessary fields with the new and accurate information for your shipping or billing address.
After making the desired changes, don’t forget to save your modifications.
That’s it! Your shipping or billing address is now successfully updated.
As your order progresses, you will receive timely email updates to keep you in the loop. We’ll notify you as we process your order and, once it’s on its way to you, we’ll provide a tracking number. This tracking number will allow you to monitor your shipment’s journey right to your doorstep.
Rest assured, we understand the anticipation that comes with awaiting your special package, and we’re committed to keeping you informed throughout the entire process.
Your security is our top priority at Discover Warren. We want to assure you that we do not store any credit card information on our servers. Your financial details are handled securely and transmitted using industry-standard encryption protocols during the checkout process.
It’s important to note that some browsers may offer auto-fill features for credit card details, but this is a function of the browser’s settings and not a result of any action on our part. We do not have access to, nor do we store, any credit card information entered during the checkout process.
We believe in providing transparent and straightforward pricing. To make your shopping experience as seamless as possible, all our listed prices include all applicable sales taxes. This means that the price you see is the final price you pay at checkout, with no additional surprises.
Including sales taxes in our pricing allows us to offer clear and easy-to-understand price points, ensuring a hassle-free and enjoyable shopping experience for you. We value transparency and want to make sure that you can easily determine the total cost of your purchase without the need for complex calculations.
we appreciate the enthusiasm and interest from our global community. Currently, we are excited to offer shipping services exclusively within the United States, including military addresses and territories.
While we acknowledge the international interest in our products, our current shipping capabilities are limited to the mentioned regions. Please bear with us as we work towards expanding our reach to other countries in the future.
Rest assured, we are actively exploring opportunities to broaden our shipping destinations to accommodate our international customers. We appreciate your patience and understanding as we take steps towards making our unique products accessible to a wider audience.
We’re committed to minimizing our environmental footprint and making your shopping experience as seamless as possible. In our effort to promote sustainability, we strategically combine multiple items into one package whenever feasible. This not only helps reduce shipping rates for our customers but also contributes to a more eco-friendly shipping process.
If you need to swap an item
Returns and Exchanges
Your satisfaction is our priority at Discover Warren, and we stand behind the quality of our products. We’re pleased to offer a 15-day refund policy for your peace of mind.
Please note that this policy applies to our standard products. Unfortunately, it does not extend to customized items or keychains with monograms. As these are specially crafted to your specifications, they fall outside the scope of our general refund policy.
If, however, you encounter any issues or have concerns with a non-customized item within the 15-day period, our customer support team is here to assist you. We’re committed to ensuring your experience with Discover Warren is nothing short of delightful.
Your satisfaction is of utmost importance to us, and we want to make things right.
If you find that the item you received doesn’t match your order, please email us immediately at returns@discoverwarren.org Our dedicated team is ready to assist you in resolving this matter promptly.
Upon receiving your email, we will initiate the process to ship the correct item to you right away.
Your satisfaction is our top priority, and we’re committed to resolving this issue promptly.
If your item is damaged, please email us immediately at returns@discoverwarren.org and include clear photos of the damaged item. This will help us assess the situation and expedite the resolution process.
Once we receive the necessary information, our team will process your request and, if applicable, send out a replacement right away.
If you have questions, concerns, or need help with anything related to Discover Warren, please feel free to reach out to us.
You can use the “Contact Us” page on our website to submit your inquiry, or alternatively, you can email us directly at support@discoverwarren.org. Our dedicated customer support team is ready to address your questions and provide the assistance you need.
If you’ve accidentally entered the wrong shipping address, don’t worry – we’re here to help! Please reach out to us immediately via email at support@discoverwarren.org.
If your item has not yet shipped, our customer support team will work swiftly to update the shipping information on your order. Time is of the essence, so the sooner you contact us, the better we can assist you in ensuring your order reaches the correct destination.
Your satisfaction is important to us, and we appreciate your prompt attention to this matter.
If you wish to cancel your order, please contact us immediately at support@discoverwarren.org. We’ll do our best to assist you.
Please note that if your request is received within 24 hours of placing the order, we can typically accommodate cancellations or changes. However, once this timeframe has passed and your order has entered processing, we are unable to make alterations.
While we strive to maintain sufficient stock, there are instances where items may be temporarily out of stock. In such cases, we do offer the option for back orders.
When you place a back order, rest assured that once the product is back in stock, we will ship it out to you as soon as it’s ready. However, if there is an outstanding delay beyond our control, we want to ensure transparency. In such situations, we may regrettably have to cancel the order and promptly refund your money.
We understand the anticipation of receiving your order and appreciate your patience and understanding in these rare instances.
About the retail side
Customize and Carry
Thank you so much for expressing interest in a custom token! While we’re currently not offering custom tokens, we’re thrilled to let you know that it’s on our radar and we’re actively working on making this feature available very soon.
We understand the importance of creating a personalized token that holds special meaning for you, and we’re excited to offer you the opportunity to customize your own piece of Warren County. Keep an eye on our updates and announcements for when this exciting feature becomes available.
In the meantime, feel free to explore our existing collection of engraved tokens that showcase the diverse landmarks of Warren County. If you have any specific requests or suggestions for customization, we’d love to hear them! Your input is invaluable as we strive to enhance our offerings and provide a truly unique experience.
Currently, similar to our tokens, we don’t have the option for custom keychains. However, I’m excited to share that we have plans in motion to introduce custom keychain options in the near future.
We understand the desire for a personalized touch, and we’re committed to providing you with the opportunity to create a keychain that truly speaks to your individual style and preferences. Keep an eye on our updates as we work diligently to bring this exciting feature to our offerings.
In the meantime, we invite you to explore our existing collection of keychains, each carefully designed to encapsulate the essence of Warren County. If you have any specific ideas or preferences for customization, we’d love to hear them! Your feedback is crucial as we strive to enhance our products and cater to your unique needs.
Currently, we operate as an online-only presence, and you can find our entire collection on our website. We’re thrilled to have a virtual space that allows us to connect with enthusiasts like you from all around.
However, we understand the value of a local, in-person shopping experience. We’re actively exploring opportunities to partner with local businesses in Warren County to bring our keychains closer to home. Your suggestion has not gone unnoticed, and we appreciate your enthusiasm for supporting local establishments.
Keep an eye on our updates as we work towards expanding our presence to include partnerships with brick-and-mortar stores in your area. In the meantime, feel free to explore our online catalog and reach out if you have any questions or if there’s anything else we can assist you with.
The keychains are crafted using high-quality vegetable-tanned leather sourced from Tuscan Italy. This artisanal process involves using tannins found in plant matter, such as tree bark, to create a unique and environmentally friendly material.
During the vegetable-tanning process, the leather undergoes a series of natural treatments. The sporadic scratched and swirled grain characteristics contribute to its distinctive appearance, resembling the weathered charm of leather that has aged gracefully over time. This texture becomes subdued after handling and use, adding a personalized touch as the keychain ages.
The overall aesthetic of the leather is akin to that of a material that has been preserved inside an old barn for decades, evoking a sense of rustic elegance. Despite its weathered appearance, the grain itself remains silky smooth to the touch, showcasing the premium quality of the vegetable-tanned leather.
This traditional tanning method not only results in a unique and visually appealing product but also aligns with our commitment to sustainable and timeless craftsmanship.
We understand the importance of presenting our products in an elegant and gift-worthy manner, and our team is diligently working to ensure that the packaging complements the uniqueness of our keychains and tokens.
Stay tuned for updates as we roll out this exciting addition to our offerings. We appreciate your interest in presenting our products as thoughtful gifts, and we aim to provide a packaging option that enhances the overall gifting experience.
we do offer a selection of unique t-shirts that share the Discover Warren spirit. While we may introduce a few more products in the future, our primary focus remains on our signature keychains and tokens.
We believe in creating meaningful and quality items that capture the essence of Warren County, and our keychains and tokens have been the heart of our collection. However, your feedback and ideas are always appreciated as we consider potential expansions to our product line.
Partner up with us
Wholesale Options
Our wholesale pricing for keychains begins with a minimum order quantity of 50 pieces, while for tokens, the minimum order quantity is 100 pieces. We offer competitive pricing options for bulk orders to ensure that our wholesale partners can maximize their profit margins while providing their customers with quality products. If you’re interested in learning more about our wholesale pricing structure or have any specific inquiries, please don’t hesitate to reach out to us.
Currently, our only bulk discount option is available through our wholesale program. We offer competitive pricing for bulk orders of our keychains and tokens to our wholesale partners, starting at 50-piece quantities for keychains and 100-piece quantities for tokens. This program is specifically designed to accommodate larger orders and provide wholesale partners with the best pricing options to maximize their profit margins. If you’re interested in exploring our wholesale program further or have any specific questions regarding bulk orders, please feel free to reach out to us.
To streamline our wholesale process and ensure efficient fulfillment, we have established minimum order quantities for both keychains and tokens. For keychains, we require a minimum order of 50 pieces, allowing for mix and match of colors to accommodate your preferences and needs. Similarly, for tokens, we require a minimum order of 100 pieces, with the flexibility to mix and match designs as desired. This approach enables our wholesale partners to curate a diverse selection of products while meeting the minimum order requirements.
We’d be delighted to discuss shipping and packing details further to ensure a smooth and seamless process for your wholesale order. Please don’t hesitate to reach out to us at hello@discoverwarren.org, and one of our dedicated team members will be more than happy to provide you with all the necessary information and assist you with any inquiries you may have.
As a niche brand specializing in keychains and tokens, we’ve streamlined our wholesale process to focus primarily on providing discounted pricing for bulk orders. While we don’t offer a separate wholesale catalog, we’re committed to offering competitive pricing and exceptional customer service to our wholesale partners.